Complaints Procedure
Salmon Financial Solutions is an Appointed Representative of New Leaf Distribution Limited. In the first instance, any problem should be raised with Salmon Financial Solutions.
If your issue has not been satisfactorily resolved by Salmon Financial Solutions you can escalate the issue with New Leaf Distribution.
Their aim is also to provide you with a high standard of service.
New Leaf Distribution Limited can be contacted via:
email: complaints@newleafgroup.co.uk
post: New Leaf Distribution Limited, 165-167 High Street, Rayleigh, Essex SS6 7QA
Their and our commitment
We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.
The Financial Ombudsman Service
If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service (FOS).
Website
financial-ombudsman.org.ukPhone
0800 023 4567
By post
Financial Ombudsman Service, Exchange Tower, London E14 9SR
Sometimes a quick conversation is all it takes. We're happy to listen, without anything formal, and see where it goes from there.
Get in touch